PROFESSIONAL SELLING SKILLS FOR SHY AND INTROVERTED PEOPLE
Course Content Details
MODULE 1:
The Profession of Selling and How to Build Credibility
- The Vital Components Of Selling
- Nine Critical Activities to Sales Success
- Prospecting- Filling Your Sales Pipeline
- The Basic Sales Process
- How to Make a Powerful Sales
- Presentation
- Uncovering The Prospect’s
- Buying Strategy
- Establish Your Credibility
- Impression Impression
- Belief and Credibility
- Setting Yourself Apart
- The Seven Steps to Enhance
- Your Self-Image & Build Your Self Esteem
- Your Products and Services
- Identifying Your USP
MODULE 2:
Critical Communication & Observation Skills
- Being an Excellent Communicator
- Active Listening and Tips for Becoming a Better Listener
- Responding to Feelings
- Reading and Demonstrating Cues
- Listening for Accuracy
- Powerful Questions
- Looking for Cues
- Checklist for Success
- Body Movements
- Facial Expressions
- Grooming and Posture
- Reading People and
Some Light Reading
MODULE 3:
Handling Customer Complaints and Overcoming Objections
- Find Complaints and Fix Them
- Self-Analysis- Calling Your Clients
- Self Analysis- Fixing Complaints
- Handling Complaints
- What are Objections?
- Attitude Check!
- Keep Your Brain in Check!
- Controlling Your Reactions
- Universal Strategies
- Example Interaction
- Specific Strategies 1 to 3
- Specific Strategies 4 to 6
- Specific Strategies 7 to 9
- Using the Strategies
- The Key Questions You Must Be
- Prepared to Answer
- Pricing Issues
- Handling Pricing Objections
- Four Factors That Stay the Same
- How you Handle the Issues
MODULE 4:
Buying Signals and Closing the Sales
- Signals to Watch For
- Noticing Signals
- Making the Play
- Creating a Customer Toolbox
- Strategies to Try
- Persistence and Closing
- Techniques
- 15 Sales Closing Tips
- The Fifteen Activities
- Selecting One Activity
- Sell it to Me- Introduction and Demonstration
- Sell it to Me- Objections and Requests
- Sell it to Me- Closing and Other Points