Must-Have Skills and Tools For Virtual Assistants' Role and How To Find Your First Virtual Assistant Client
Get training for the most frequently requested services and find clients that you love working with, and who love working with you plus resources & templates to launch & grow fast!!
What you'll learn
Clients are eager to hire virtual assistants who bring a wide variety of strong skills to the table. In this course you will learn how to start and grow a successful Virtual Assistant career, so you can work from home and have more of a work-life balance!
Day 1: Must-Have Skills for Virtual Assistants
- Introduction and the 4 Steps to Creating a Clear System
- Core Skills to Build Your Career
- Email, Phone and Chat Support
- Social Media Maintenance
- Data Research and How to Create Comparative and Informational Research
- How to Generate Leads for Clients
- Travel and Event Planning
- Practice the Pitch and Crafting a LinkedIn Headline that Sells
Workload Management - How to Search for and Secure a Virtual Assistant Job
- Understanding the service concept
- Customer experience & Service outcome
- Benefits, emotions, judgments and intentions
- Service processes and reliability
Day 2: Must-Have Tools and More Skills for Virtual Assistants
- Data Security
- Time Tracking Tools
- Speed and responsiveness
- Email, Calendars and Communication Tools
- Project Management Tools
- New Client Information Capture and Onboarding Tools
- Competence, value and the service matrix
- Analysing the service matrix
- Service quadrant and how to move your service to where it should be
- Translating what customers want into service standards
- Develop and practice your service standards
- Why satisfied customers are not loyal
- The relationship between satisfaction and loyalty
- Ideal relationship and Real relationship
- The Pathway to Customer Loyalty
- The cost of poor service
- Handling customer complaints
- Service recovery and the impact of recovery on loyalty
